Who we are

Privacy Policy
Effective Date: 16 July 2025

At French Auto Workshop, accessible at https://www.frenchautoworkshop.com, we are committed to protecting your personal information and your right to privacy.

This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with South Africa's Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR) for users in the European Union, and other applicable privacy regulations.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We collect and process the following personal information:

  • Voluntarily provided by you:

    • Name

    • Email address

    • Phone number

    • Vehicle details

    • Any message or inquiry details

  • Automatically collected data:

    • IP address

    • Device and browser type

    • Pages visited and time spent

    • Cookies and tracking data

2. Legal Basis for Processing (GDPR & POPIA)

We process your personal data based on the following lawful grounds:

  • Consent – When you voluntarily provide your information (e.g. filling out our contact form).

  • Contractual necessity – To provide a service you’ve requested.

  • Legal obligation – To comply with regulatory or legal obligations.

  • Legitimate interest – For improving our services and website performance (e.g. through analytics).

You may withdraw your consent at any time by contacting us (see Section 10).

3. How We Use Your Information

Your personal information may be used to:

  • Respond to your inquiries or service bookings

  • Contact you regarding updates or appointments

  • Improve our website, services, and user experience

  • Send promotional communications (only with your consent)

  • Fulfill legal obligations

4. Your Rights Under POPIA & GDPR

You have the right to:

  • Access your personal information

  • Correct or update inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Object to or restrict processing under certain conditions

  • Withdraw your consent at any time

  • Lodge a complaint with the Information Regulator (South Africa) or your local data protection authority (EU)

To exercise any of these rights, please contact us using the details in Section 10.

5. How We Store and Protect Your Data

We implement appropriate security measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

All collected data is stored securely and only accessible by authorized personnel for legitimate business purposes.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information.

We may share your data with trusted third-party service providers (such as email service providers, analytics tools, or IT support) who help us operate our business—only under strict confidentiality agreements.

We may also disclose personal data when required by law or to protect our legal rights.

7. Cookies and Analytics

We use cookies to enhance user experience and collect anonymous usage data.

  • Cookies may track things like session duration, page visits, and site preferences.

  • You can manage or disable cookies through your browser settings.

We may use tools like Google Analytics, which collect data in accordance with their own privacy policies.

8. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies individually.

10. Contact Us

If you have questions or requests regarding your personal information, or would like to exercise your rights, please contact:

French Auto Workshop
Website: https://www.frenchautoworkshop.com
Email: avi@frenchautoworkshop.com
Phone: +27 (11)7895300

You may also contact the Information Regulator (South Africa):
Website: https://www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in the law or our data practices. Any updates will be posted on this page with a new effective date.

We encourage you to review this policy periodically to stay informed.